Steps to Take If Assets Being Hacked

If your personal account or an ad account has been hacked, take the following actions immediately to minimize losses:

  1. Use another admin account to remove the FB profilse that was hacked and delete fraudulent ads.

  2. Unpublish the associated Page to stop unauthorized ads if you were using your own fan pages. (official guide: https://www.facebook.com/help/184605634921611).

  3. Submit a withdrawal request through the BOT to reduce account balances.

  4. Contact us, and we will try to contact FB to clear the balance of ad accounts. Leave a message with the affected ad account ID, and we will process it asap. (Note: We are trying to enable an "Clearance" feature in the Bot.)

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